At King Wellies, we are committed to offering pet products that are both beautiful and reliable. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth and fair resolution with the dignity you—and your pet—deserve.

Return Eligibility
We accept returns within 30 days of receiving your order. Items must be:

• Unused and unwashed

• In original condition with tags and packaging

• Free from pet hair, stains, or damage

• Accompanied by proof of purchase

To initiate a return, please email [email protected] with your order number and reason for return. Our customer service team will guide you through the process.

Non-Returnable Items
To maintain safety and hygiene, we do not accept returns for:

• Used pet bowls or feeding items

• Personalized or custom-made items

• Final sale or clearance items

• Items returned without prior authorization

Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable courier and keeping a copy of your receipt.

Refund Process
Once your return is received and inspected, we’ll process your refund within 5–10 business days. Refunds are issued to your original payment method and do not include initial shipping charges unless the return is due to our error.

Damaged or Faulty Products
Should your item arrive defective or damaged, please contact us within 7 days of receipt with a description and photo of the issue. We’ll gladly provide a replacement or full refund, depending on your preference.

Order Cancellations
If you wish to cancel your order, contact us immediately. Orders that have not yet shipped can be cancelled for a full refund. Once shipped, cancellation is no longer possible and our standard return process will apply.

Customer Commitment
We are here to support you and ensure that your experience with King Wellies is as delightful as the products we offer. If you have any questions or concerns, contact us at [email protected] and we’ll gladly assist.

Thank you for choosing King Wellies—where every customer is royalty, and every pet reigns with joy and comfort.